Please ensure that you have read all terms and conditions carefully before making your purchase.
By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and Cutter Electronics Pty Ltd.

1. Orders
   1. All orders placed through this web site are subject to confirmation and acceptance by Cutter Electronics.
   2. We reserve the right to change prices without notice due to the nature of the Lighting industry. Cutter Electronics reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment made. If payment has been made for the purchase and your order is cancelled, we will notify you immediately and refund the amount paid. We will inform you as soon as possible of any changes in prices, or cancellation of orders.
2. Prices
   1. For all Australian orders, all of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax) 
      For each online order, you must pay:  
      1. The applicable price for the relevant goods confirmed by Cutter Electronics;
      2. If Applicable a delivery and handling fee will be specified on the web site at that time.
   2. For all Non-Australian (International) orders, all of our prices are in the currency as indicated and exclude’s GST (Goods and services tax) once you have proceeded to the checkout, the totals will be automatically adjusted to reflect this. Please note the core currency charged will be in Australian Dollars, the currency converter provides the best case estimate of the current currency conversion but your financial provider will provide a conversion based on their exchange rates not ours
      For each online order, you must pay:  
      1. The applicable price for the relevant goods confirmed by Cutter Electronics
      2. The delivery and handling fee specified on the web site at that time.
      3. For larger than normal items, you may be contacted after your purchase for an adjustment to the postage price.
      4. (If applicable) any customs duties and taxes applicable to your countries law. These fees will be charged to you via your countries authorities once you receive the item.
3. Pick Ups
   1. Yes, this is via our Knoxfield (VIC) warehouse.
4. Delivery & Shipping
   1. For Delivery Times, please see projected leadtimes once your on the purchase cart  Please use these as a guide only.
   2. We will do our best to deliver your order promptly. Once funds have cleared, most items will be dispatched the following day.
   3. Due to the excessive number of orders received everyday, next day dispatch applies only to orders placed prior to 9am. Otherwise, your order will be processed, the following day.
   4. Orders will be delivered to the address specified by you.
   5. Deliveries will be made to you, by our contracted delivery drivers. Our preferred courier companies are namely Australia Post and DHL.
   6. Cutter Electronics will assume no liability for any late delivery. In addition, this does not constitute a return nor a refund.
   7. All orders delivered through our preferred couriers, includes insurance cover up to the total value of your order, when you have opted for transit cover.  This is at an additional charge to your order.
   8. Missing or damaged goods while in transit, will be processed according to the terms and conditions of the courier company. Claims will only be recognised within 24hrs of the delivery.
   9. If you are not available for collecting your item at the time of delivery, you will be liable (if charged by the Courier) to pay any additional fees associated with your parcel being sent out any consecutive times.
   10. Some items carry special delivery conditions, as these items may require assembly and testing.  This will be noted in the item description.
5. Availability
   1. Every effort will be made to satisfy your order. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you at the earliest convenience.
   2. In this instance, your order will be placed on back order.
   3. We strongly recommend, that you always contact us before placing your order, if you have an availability concern, or on a deadline.
6. Pictures & Product Descriptions:
   1. Pictures are for illustrative purposes only.
   2. Whilst every effort is made to make product descriptions as accurate as possible, errors may unintentionally occur.
   3. Various computers and preset screen resolutions, may cause product mis-representations. This may be caused by the angle the photo was taken, the camera flash, etc.
   4. If your purchase is of a very specific nature, and you require clarification on any item specifications, please contact our office before making your purchase.
   5. Product photos depict an “as displayed” product. Some assembly may be required to complete your fitting. This may be in the way of attaching and connecting components, and the like.
7. Payment Details
   1. Cutter Electronics requires that all purchases are to be paid in full within 3 days of sale.
   2. If payment is not received within this period, you shall be notified via email. If no response is received within 24hrs, your unpaid order will be automatically cancelled.
   3. We accept the following methods of payment: Credit Card (Visa, Master), Direct Bank Deposits and Paypal.
   4. When paying by Direct Deposit, please use your order number as the payment reference. If for some reason this is not possible, email us the branch name and branch number (BSB), date and amount paid. This will ensure that we are able to dispatch your order promptly.
   5. Cash on Delivery (C.O.D) is not a payment option.
   6. Full Payment Instructions will be provided to you in the checkout.
   7. Payment must be cleared before any goods are dispatched.
8. Secure Credit Card Payments & Refunds
   1. For security reasons we do not keep your credit card details on record.
   2. Once your transaction has been completed, we do not have access to your credit card information. This is strictly regulated by the banking authorities.
   3. If a refund is required, this will be processed by means in which the payment was originally taken.
   4. Your credit card details are safe and secure. All credit card information is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
   5. There are times, where we may have to contact you to verify you as the card holder.
9. Returns Policy, Order Cancellation Claims & Warranties
   1. Individual product warranties where applicable are noted within each product description, and apply from the date of purchase.
   2. Advertised warranty periods, relate to domestic installations, unless the product was selected from our commercial range of products. In this case, the advertised warranty period shall apply.
   3. All warranties on Component DIY kits are void, if NOT installed by a licensed electrician.
   4. Any items returned for warranty, must be accompanied by:
      1. A Returns Code supplied by Cutter Electronics
      2. Original proof of purchase, and
      3. A copy of the electrical certificate issued for the installation of these items by a licensed electrician.
   5. While all care is taken in the packaging and postage of your order,  breakages and loss via transit may occur.  If transit insurance cover has been taken by the customer,  then replacements will be sent in due course.  Breakages or loss do not constitute a refund, only a replacement.
   6. Postage fees are refundable only for order errors made by Cutter Electronics.
   7. For any items that are either “Damaged in Transit”, “Dead on Arrival” or “Missing From Your Order” you must contact us within 7 calender days of remittance. These items will be replaced as soon as the necessary procedures have been adopted.
   8. The warranty coverage period begins from the date of purchase. Please refer to the product description for the specifics of all warranty periods as they differ from product to product. If no warranty period is specified then the item is sold as is.
   9. For any item(s) purchased from anyone other than an authorised reseller, the warranty cover is null and void.
   10. All events such as physical damage, abuse, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted as a fault under warranty.
   11. Items being returned under a “Change of Mind” or “Purchased in Error” will only be accepted under a 7 Day Returns Policy.  Outside this 7 day period, these items will not be accepted.  It is the buyers responsibility to return any items to us at their cost. We recommend that you return items via an insured mail service for your protection.
   12. Items that are deemed faulty, not as described or have demonstrated quality issues within the warranty period must be returned to Cutter Electronics using a postal return voucher that will be issued to you to enable a refund
   13. Any costs incurred to remove or re-install the faulty items will not be covered by Cutter Electronics.  Cutter Electronics warranties cover the product only.
   14. If you wish to cancel your order, you will receive a full refund, providing all other conditions in Section 9 are met.
   15. If a registered service is not used, and/or we do not receive the returned item, then we will assume no responsibility for the loss.
   16. It may take up to 10 business days to process your return after we receive your item.
   17. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession.
   18. Once the returned item is tested, if found to be not faulty, a reissue fee of 20% of the item price plus postage will be payable by the customer before we re-dispatch the items.
   19. Where the goods are listed as “Sale no Return”, then these items cannot be returned nor a credit or exchange issued at all.
   20. If you have ordered an item that requires assembly or customisation (this will be noted as special delivery conditions apply), these orders cannot be cancelled, returned nor refunded.
10. Liability
    1. Cutter Electronics shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
    2. Cutter Electronics expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
11. Changes To Terms
    1. These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Cutter Electronics
12. Applicable Law.
    1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.
13. Disclaimer
    USE OF THE INFORMATION AND DATA CONTAINED ON THIS WEBSITE IS AT YOUR SOLE RISK. THE INFORMATION AND DATA ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE. Cutter Electronics MAKE NO REPRESENTATION, EXPRESSED OR IMPLIED, AS TO THE ACCURACY OF THE INFORMATION AND DATA CONTAINED ON THIS WEBSITE. Cutter Electronics ACCEPT NO LIABILITY FOR ANY USE OF THE SAID INFORMATION AND DATA OR RELIANCE PLACED ON IT. Cutter Electronics MAKE NO REPRESENTATIONS, EITHER EXPRESSED OR IMPLIED, AS TO THE SUSTAINABILITY OF THE SAID INFORMATION AND DATA FOR ANY PARTICULAR PURPOSE. Cutter Electronics MAKE NO WARRANTIES THAT THE INFORMATION AND DATA IS FREE OF INFECTION BY COMPUTER VIRUSES OR OTHER CONTAMINATION.